Thank you for your interest in what we are doing to make our programs and services more accessible. Any comments listed below were provided during the public comment period prior to the publication of the initial final Five-Year Accessibility Plan. Each year we will be posting a Progress Report, so check back.
2 Responses
Drivers must be required to speak and understand fluent English in order to effectively communicate with passengers. Isn’t this part of NYC Civil and Human Rights, as well as an ADA requirement? I’m Legally Blind and keep getting drivers who don’t, or barely, speak English. This results in an inability to tell them where I”m going, drop off point, as well as give directions. Sometimes during the trip I want to know where we are, or ask to know the meter fee, none of which can be communicated to me. How is this fair to me? I’m a paying customer. Don’t I have a right to be able to speak to the driver?
Disabled In Action of Metropolitan New York, Inc. (“DIA”) submits these comments, in the annexed letter, in response to the New York City Taxi and Limousine Commission’s (“TLC”) request for comments concerning its Proposed Five-Year Accessibility Plan (“Plan”), posted online on or about December 29, 2023.
2-16-2024 Final DIA Comments to NYC Taxi and Limousine Commission Proposed 5 Year Accessibility Plan